{"product_id":"power-bi-call-center-dashboard-template-agent-kpis-call-trends-satisfaction-metrics","title":"Power BI Call Center Dashboard Template – Agent KPIs, Call Trends \u0026 Satisfaction Metrics","description":"\u003cp data-start=\"288\" data-end=\"562\"\u003eTake control of your call center performance with this dynamic and ready-to-use \u003cstrong data-start=\"368\" data-end=\"399\"\u003ePower BI Dashboard Template\u003c\/strong\u003e. Built from real-world data, this professional-grade template is perfect for analysts, team leads, and BPO managers who need \u003cstrong data-start=\"525\" data-end=\"561\"\u003einsightful reporting at a glance\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3 data-start=\"564\" data-end=\"588\"\u003e🔍 \u003cstrong data-start=\"571\" data-end=\"588\"\u003eKey Features:\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003cul data-start=\"590\" data-end=\"1315\"\u003e\n\u003cli data-start=\"590\" data-end=\"677\"\u003e\n\u003cp data-start=\"592\" data-end=\"677\"\u003e📞 \u003cstrong data-start=\"595\" data-end=\"617\"\u003eCall Volume Trends\u003c\/strong\u003e – Track number of calls over time with min\/max highlights\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"678\" data-end=\"769\"\u003e\n\u003cp data-start=\"680\" data-end=\"769\"\u003e✅ \u003cstrong data-start=\"682\" data-end=\"717\"\u003eResolution Rate \u0026amp; Talk Duration\u003c\/strong\u003e – Visualized with trend lines for deeper insights\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"770\" data-end=\"842\"\u003e\n\u003cp data-start=\"772\" data-end=\"842\"\u003e⏱️ \u003cstrong data-start=\"775\" data-end=\"805\"\u003eSpeed of Answer Monitoring\u003c\/strong\u003e – Spot delays before they escalate\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"843\" data-end=\"928\"\u003e\n\u003cp data-start=\"845\" data-end=\"928\"\u003e🍩 \u003cstrong data-start=\"848\" data-end=\"880\"\u003eAnswered vs Unanswered Calls\u003c\/strong\u003e – Donut chart with clear percentage breakdown\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"929\" data-end=\"1002\"\u003e\n\u003cp data-start=\"931\" data-end=\"1002\"\u003e🕒 \u003cstrong data-start=\"934\" data-end=\"960\"\u003eHourly Traffic Heatmap\u003c\/strong\u003e – See peak call periods by day and time\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1003\" data-end=\"1074\"\u003e\n\u003cp data-start=\"1005\" data-end=\"1074\"\u003e😊 \u003cstrong data-start=\"1008\" data-end=\"1038\"\u003eCustomer Satisfaction Rate\u003c\/strong\u003e – Instantly gauge service quality\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1075\" data-end=\"1149\"\u003e\n\u003cp data-start=\"1077\" data-end=\"1149\"\u003e🏆 \u003cstrong data-start=\"1080\" data-end=\"1107\"\u003eTop Performer Highlight\u003c\/strong\u003e – Identify who’s excelling in real time\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1150\" data-end=\"1244\"\u003e\n\u003cp data-start=\"1152\" data-end=\"1244\"\u003e🧑💼 \u003cstrong data-start=\"1158\" data-end=\"1185\"\u003eAgent Performance Cards\u003c\/strong\u003e – Showcased using Power BI’s new card visual with photos\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1245\" data-end=\"1315\"\u003e\n\u003cp data-start=\"1247\" data-end=\"1315\"\u003e🎯 Fully Dynamic \u0026amp; Customizable – Just connect your own data and go!\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"1317\" data-end=\"1336\"\u003e💡 Perfect For:\u003c\/h3\u003e\n\u003cul data-start=\"1338\" data-end=\"1502\"\u003e\n\u003cli data-start=\"1338\" data-end=\"1379\"\u003e\n\u003cp data-start=\"1340\" data-end=\"1379\"\u003eCall Centers \u0026amp; Customer Support Teams\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1380\" data-end=\"1413\"\u003e\n\u003cp data-start=\"1382\" data-end=\"1413\"\u003eData Analysts \u0026amp; BI Developers\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1414\" data-end=\"1466\"\u003e\n\u003cp data-start=\"1416\" data-end=\"1466\"\u003eFreelancers looking to resell dashboard services\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1467\" data-end=\"1502\"\u003e\n\u003cp data-start=\"1469\" data-end=\"1502\"\u003eTrainers and Power BI Instructors\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":51741433069884,"sku":"","price":180.0,"currency_code":"GHS","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0893\/1419\/7820\/files\/Screenshot_1_4aab1f69-3507-46a6-a37e-78c5a05e65c0.png?v=1748033837","url":"https:\/\/c132ec-bf.myshopify.com\/products\/power-bi-call-center-dashboard-template-agent-kpis-call-trends-satisfaction-metrics","provider":"My Store","version":"1.0","type":"link"}