Power BI Call Center Dashboard Template – Agent KPIs, Call Trends & Satisfaction Metrics

Take control of your call center performance with this dynamic and ready-to-use Power BI Dashboard Template. Built from real-world data, this professional-grade template is perfect for analysts, team leads, and BPO managers who need insightful reporting at a glance.

🔍 Key Features:

• 📞 Call Volume Trends – Track number of calls over time with min/max highlights

• ✅ Resolution Rate & Talk Duration – Visualized with trend lines for deeper insights

• ⏱️ Speed of Answer Monitoring – Spot delays before they escalate

• 🍩 Answered vs Unanswered Calls – Donut chart with clear percentage breakdown

• 🕒 Hourly Traffic Heatmap – See peak call periods by day and time

• 😊 Customer Satisfaction Rate – Instantly gauge service quality

• 🏆 Top Performer Highlight – Identify who’s excelling in real time

• 🧑💼 Agent Performance Cards – Showcased using Power BI’s new card visual with photos

• 🎯 Fully Dynamic & Customizable – Just connect your own data and go!

💡 Perfect For:

• Call Centers & Customer Support Teams

• Data Analysts & BI Developers

• Freelancers looking to resell dashboard services

• Trainers and Power BI Instructors